Before You Call

Before you call, be prepared.

When you call for service, we will begin to ask questions. The more accurate information we have, the more accurate price or quote we can give you.

Questions we may ask...

• What is the address where you need service? (location of car, house, etc.)
• What are the year, make and model of car?
• Is there an antitheft system on the car?
• When do you need the service?
• Do you have the key code? (check original paperwork. This may save you money)
• If you are locked out, where are the keys? (in the trunk, in the ignition, at Aunt Millie's, lost)
• How many new keys you will need? We can duplicate keys on site
• What is a local phone number where you can be reached? (cell number, work, neighbor's)
• Do we need to come to you or will you bring it to us? (This applies to rekeying, originating keys, etc.)
• Is this an emergency?

Important things to have:

• Valid Identification
• Registration
• If key is broken, all pieces of the key
• If we are rekeying, all keys that currently work the lock
• Payment

We strive to keep you and your privacy safe.

We cannot unlock a house or car unless the owner is present. This protects you from unwanted entry into your house or car.

We will not share keys or information with anyone other than the owner.

Keys for restricted keyway (Schlage Primus) require signature.

Please have information available when you call and be ready for a few questions. If you do not wish to give an exact address when calling for a quote, give us a general location. The more precise the information, the better quote we can give. We do not want to waste your time or money with an unwanted or unproductive service call.

If you are unsure of what terms to use, check out our Locksmith Lingo page.

We are always willing to answer any question you may have for us.

704.455.6707

You are the key to our success!